Privacy Policy

Rock-It Surfaces

947 Rancheros Dr

San Marcos, CA 92069

Phone: (760) 597-1800

Email: steven@rockyourhome.com

We collect information that you voluntarily provide to us when you contact us through our website, request an estimate, or communicate with us about our countertop fabrication and installation services.

Personal Information We Collect:

• Name
• Email address
• Phone number
• Mailing address
• Project details and specifications
• Any other information you choose to provide in contact forms or email correspondence

Automatically Collected Information:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on pages
• Referring website
• Geographic location (general region, not precise location)

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer service
• To provide estimates and quotes for countertop projects
• To communicate with you about your project, including scheduling, updates, and follow-ups
• To improve our website and services
• To analyze website usage and traffic patterns
• To send you marketing communications (only with your consent, and you may opt out at any time)
• To comply with legal obligations

Rock-It Surfaces does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., email service providers, analytics providers). These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our website.

Cookies:

Cookies are small data files stored on your device. We use cookies to remember your preferences, understand site usage, and improve functionality. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Google Analytics:

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information such as pages visited, time spent on the site, and demographic information. This data is aggregated and anonymized. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more information on how Google uses data, visit Google's Privacy Policy.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information. As stated above, Rock-It Surfaces does not sell personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at:

• Phone: (760) 597-1800
• Email: steven@rockyourhome.com

We will verify your identity before processing your request and respond within 45 days.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Our website may contain links to third-party websites (e.g., social media platforms, material manufacturers). We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.